Turnaround: All orders are shipped within 48 hours Monday - Friday 10am - 5pm. Shipments should arrive between 7-10 business days of order date.
Back Orders: If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Returns and Exchanges Policy
How to Return an Item:
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase. (Excludes items marked “Final Sale”)
1. Please fill out the Tiny Town Return Form included with your item
2. Mail your returned item to:
Tiny Town Inc
3980-H Airport Blvd
Mobile, AL 36609
Or use the enclosed Pre-Paid Return Label
3. Include in your package the Tiny Town Return Form
Return Exceptions: Some items can not be returned if they are opened. These include socks, pantyhose, Noodle & Boo and sealed toys.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
Exchanges: If your item is in like new condition, you may exchange your item for a different size or color. Shipping will be charged for the exchanged item sent to you.
Refund: If an exchange is not available or not requested, Tiny Town will refund the returned item to your original form of payment minus shipping costs when you use our pre-paid return label.
What Information Do We Collect? We only collect information that we need that is related to your order. This includes your: Billing Address, Shipping Address, Name & Email Address
How Is My Information Used? Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE. We will only send email newsletters if you request to be added to our subscriber list.
Security and Storage: Only your order data, billing, shipping, and order contents data is stored on our server. We do not store your Credit Card data.
Cookies and Browser Information: Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information